TEST

Terms of Service

Effective Date: June 1, 2025
Last Updated: June 1, 2025

1. Acceptance of Terms

Welcome to Peg.com, operated by Peg.com LLC ("Peg," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website at peg.com, our mobile application, and all related services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

2. Description of Service

Peg operates an online marketplace that facilitates:

  • Return Services: Enabling customers to return products purchased from participating retailers
  • Auction Platform: Allowing users to bid on and purchase returned items through online auctions
  • Buy It Now Options: Providing immediate purchase options for certain items
  • In-Store Credit Processing: Managing store credits and refunds for returned items
3. Eligibility and Account Registration
3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Service.

3.2 Account Registration
  • You must provide accurate, current, and complete information during registration
  • You are responsible for maintaining the confidentiality of your account credentials
  • You agree to notify us immediately of any unauthorized use of your account
  • You may only create one account and may not share your account with others
3.3 Account Suspension

We reserve the right to suspend or terminate your account for violation of these Terms or suspicious activity.

4. Return Services (coming soon)
4.1 Eligibility for Returns
  • Products must be eligible for return according to the original retailer's policies
  • Items must be in the condition described during the return process
  • You must provide accurate information about the item's condition and origin
4.2 Return Process
  • Returns are initiated through our platform with participating retailers
  • You may receive in-store credit (ISC) before the item is picked up or shipped
  • You agree to hold returned items safely until they are collected or shipped
  • Commitment: We aim to arrange pickup or shipping within 14 days of return initiation
4.3 Return Shipping
  • We arrange and pay for return shipping in most cases
  • You must package items securely and make them available for pickup
  • Risk of loss transfers to us upon pickup or shipment
4.4 Fraud Prevention
  • Providing false information about returns may result in account termination
  • We may charge your payment method for fraudulent returns
  • Repeat violations may result in permanent service restriction
5. Auction Platform
5.1 Auction Mechanics
  • Auction Duration: Standard auctions typically run for 1 to 7 days
  • Starting Times: Auctions begin at scheduled times each day
  • Bidding: All bids are binding commitments to purchase at the bid amount
  • Reserve Pricing: Some items may have reserve prices that must be met
5.2 Bidding Rules
  • You must be a registered user to place bids
  • Bids cannot be retracted once placed
  • You agree to pay the winning bid amount plus applicable taxes and fees
  • We may offer automatic bidding features
  • Sale price manipulation of any kind, directly or indirectly, by users is prohibited, including shill bidding
5.3 Winning Auctions
  • Winning bidders will be notified immediately via email and/or SMS notification based on user preferences
  • Payment must be completed within the specified timeframe
  • Payment Window: You have 48 hours to complete payment after winning
  • Failure to pay may result in account restrictions and loss of bidding privileges
5.4 Three-Strike Policy
  • Strike 1: No payment within 24hours - warning and educational communication about payment requirements
  • Strike 2: No payment within 48 hours - reminder and final warning
  • Strike 3: No payment within 72 hours - account is moved to the Penalty Box and suspended from bidding on our platform, pending appropriate customer actions
  • Strikes may be appealed through customer service
6. Buy It Now Options

Certain items may be available for immediate purchase at a fixed "Buy It Now" price. These purchases are subject to the same payment and fulfillment terms as auction wins.

7. Payment Terms
7.1 Payment Methods
  • We accept major credit cards and other payment methods through Braintree
  • Payment is processed manually upon completing the checkout process
    • If the account has auto-checkout enabled, then payment is processed at auction win time
  • You authorize us to charge your selected payment method
7.2 Pricing and Fees
  • All prices are displayed in U.S. dollars
  • Applicable taxes will be calculated and charged based on your location
  • Shipping fees apply for items that cannot be picked up locally (BOPIS)
7.3 Payment Failure
  • Failed payments may result in order cancellation and account restrictions
  • You remain liable for successful bids even if payment initially fails
8. Shipping and Delivery
8.1 Buy Online, Pick Up In Store (BOPIS)
  • Available for items located in participating markets
  • Pickup notifications will be sent when items are ready
  • Items must be picked up within 7 days of notification
8.2 Shipping Options
  • Standard shipping may be available for eligible items and locations
  • Shipping costs calculated based on item size, weight, and destination
  • Delivery timeframes are estimates and not guaranteed
8.3 Risk of Loss
  • Risk of loss transfers to you upon delivery or pickup
  • You must inspect items promptly and report any issues
9. Item Condition and Returns
9.1 Item Descriptions
  • We provide detailed descriptions and photos of all items
  • Items are sold in "as-is" condition based on our assessment
  • Final Sale: All purchases on Peg are final sales
9.2 No Returns Policy
  • No Returns: Peg purchases cannot be returned through our platform
  • Customer Service: We provide support for delivery issues, wrong items, or damaged goods
  • Resolution Options: We may offer in-store credit or refunds for qualifying issues only
9.3 Condition Disputes

Contact customer service immediately if you receive an item that significantly differs from its description. Resolution options are at our sole discretion.

10. Prohibited Conduct

You agree not to:

  • Provide false or misleading information
  • Interfere with the operation of auctions or the platform
  • Use automated systems or bots to place bids
  • Attempt to manipulate auction outcomes
  • Violate any applicable laws or regulations
  • Harass other users or our staff
  • Upload inappropriate or illegal content
11. Intellectual Property
11.1 Our Content

All content on our platform, including text, graphics, logos, and software, is owned by Peg or our licensors and protected by intellectual property laws.

11.2 User Content

By uploading content (such as photos of returned items), you grant us a license to use, display, and distribute that content in connection with our services.

12. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information and is incorporated into these Terms by reference.

13. Disclaimers and Limitation of Liability
13.1 Service Disclaimers
  • Our service is provided "as is" without warranties of any kind
  • We do not guarantee the availability, accuracy, or reliability of our platform
  • We are not responsible for the condition or authenticity of items sold
13.2 Limitation of Liability

To the maximum extent permitted by law:

  • Our liability is limited to the amount you paid for the specific transaction
  • We are not liable for indirect, incidental, or consequential damages
  • These limitations apply even if we have been advised of the possibility of such damages
14. Indemnification

You agree to defend, indemnify, and hold harmless Peg and our affiliates from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

15. Dispute Resolution
15.1 Governing Law

These Terms are governed by the laws of Nebraska, without regard to conflict of law principles.

15.2 Arbitration

Any disputes arising from these Terms or your use of our services will be resolved through binding arbitration rather than in court, except for small claims court actions.

15.3 Class Action Waiver

You agree not to participate in class action lawsuits against Peg.

16. Termination
16.1 Termination by You

You may delete your account at any time, subject to completion of any pending transactions.

16.2 Termination by Us

We may terminate or suspend your account immediately for:

  • Violation of these Terms
  • Fraudulent or suspicious activity
  • Extended periods of inactivity
  • Legal or regulatory requirements
16.3 Effect of Termination

Upon termination, your right to use our services ceases immediately, but these Terms will continue to apply to past transactions.

17. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by:

  • Posting updated Terms on our website
  • Sending email notifications to registered users
  • Providing in-app notifications

Your continued use of our services after changes constitutes acceptance of the new Terms.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Peg regarding our services.

20. Contact Information

If you have questions about these Terms, please contact us:

Peg.com LLC
Email: support@peg.com
Phone: (402) 235-6034
Address: 6464 Center St., Ste 200, Omaha, NE 68106

Legal Entity Information:

  • Legal Name: Peg.com LLC
  • EIN: 82-3551174
  • DUNS Number: 132685737

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

© 2025 Peg.com LLC